Business Process Outsourcing (BPO) Services
Streamline Operations. Enhance Customer Experience. Boost Business Efficiency.
At VZUNS, we provide comprehensive BPO services that empower businesses to reduce operational costs, scale faster, and deliver exceptional customer support. From voice-based support to back-office processing and e-commerce management, our solutions are designed to meet the demands of modern enterprises.
🔊 Voice-Based BPO Services
Deliver real-time support and engagement with our professional voice-based solutions:
4. Lead Generation
Generate qualified leads via cold calling, appointment setting, and prospect nurturing.
5. Collections Services
Manage payment reminders, EMI follow-ups, and debt recovery with a professional and respectful approach.
6. Order Taking & Processing
Simplify your sales process with efficient order intake, confirmation, and tracking.
1. Customer Support (Inbound Call Center)
Efficiently handle customer queries, complaints, and service requests through our skilled inbound call center agents.
2. Technical Support
Offer round-the-clock IT helpdesk services, including software/hardware troubleshooting and remote assistance.
3. Telemarketing / Telesales
Drive conversions through outbound sales calls, product promotions, and upselling campaigns
🖥️ Non-Voice BPO Services
Improve accuracy, productivity, and turnaround time with our expert non-voice support services:
7. Research & Analytics
Gain valuable insights through market research, competitor analysis, and data analytics.
8. Transcription Services
Accurate transcription for medical, legal, and business-related recordings.
9. Data Annotation & AI Training
Support your AI/ML initiatives with high-quality image tagging, data labeling, and dataset preparation.
10. IT Helpdesk Outsourcing
Reliable remote support for application issues, cloud platforms, and IT infrastructure.
11. Digital Marketing Outsourcing
Grow your digital footprint with expert SEO, PPC, content creation, and social media management.
1. Data Entry & Processing
Accurate manual data entry, data cleansing, and database management for various business needs.
2. Email & Chat Support
Fast and friendly customer service via email, live chat, and messaging platforms like WhatsApp.
3. Back-Office Processing
Reliable support for document handling, form processing, and record maintenance.
4. Finance & Accounting Outsourcing
Professional bookkeeping, payroll management, and accounts payable/receivable services.
5. HR Outsourcing
End-to-end HR support including recruitment, onboarding, payroll, and employee data management.
6. Content Moderation
Ensure your digital presence remains safe and brand-friendly with our social media and content moderation services.
🛒 E-Commerce & Online Store Support
Whether you're selling on Amazon, Flipkart, Myntra, or your own website — we’ve got your operations covered.
6. Order Tracking & Updates
Provide customers with timely shipping and delivery notifications.
7. Returns & Refunds Handling
Streamline returns, exchanges, and refunds while keeping customers informed.
8. Complaint Resolution
Address delivery delays, product quality issues, and payment concerns efficiently.
9. Pre-Sales Support
Assist customers with product queries, size charts, and other pre-purchase information.
10. Logistics Coordination
Work closely with delivery partners for quick and hassle-free fulfillment.
1. Online Store Listing
Setup and maintain your store across major platforms and marketplaces.
2. Order Management
Confirm, modify, or cancel customer orders with accuracy and speed.
3. Inventory Management Support
Keep stock levels updated and receive alerts when inventory is low.
4. Product Catalog Management
Upload new products, edit listings, update pricing, and manage product images.
5. Payment Processing Assistance
Handle failed transactions, chargebacks, and payment issues on behalf of your brand.
Vzuns transformed our business with their exceptional BPO and website development services. Highly recommend them!
John Doe
★★★★★
